Terms & Conditions

Agreement to these terms

These Terms & Conditions govern your use of the nesthavenlivings.com website and any renovation work carried out for you by Nest Haven Livings. By browsing the site, submitting an enquiry, or appointing us, you accept them.

If you are entering into a project agreement with us, the signed scope of works, schedule and payment terms in that agreement take precedence where they conflict with anything here.

Our services

We provide home renovation, remodelling, repair, design and installation services, including interiors and decor, exterior and garden works, home security, fire safety, financing and warranty guidance, roofing, solar, window replacement, flooring and bathroom remodelling.

Availability of individual services depends on the property, its condition, local codes and permit requirements. Descriptions on this website are intended to explain our capabilities, not to promise a specific outcome for your home.

Quotes, proposals and pricing

Website content is indicative. Prices depend on measurements, access, materials, existing conditions and current trade availability, so a written proposal is produced only after a site visit or, where that is impractical, a sufficient set of photographs and plans.

A proposal is an offer to contract on its stated terms for a defined validity period. It assumes safe access, sound substrates and no concealed defects; where those assumptions prove wrong, we will pause and give you a written variation before continuing.

Taxes, permit fees and third-party charges, where applicable, are shown separately.

Enquiry forms and your information

You agree to give accurate contact and property details, and to own the rights to photographs or documents you send us. Please do not send confidential material that you are not entitled to share.

Submitting an enquiry does not create a contract, and does not oblige you to proceed. We respond personally and do not sell enquiries to third parties.

Scheduling, access and site conditions

Dates given in proposals are targets based on what is known when they are written. Lead times for products, permit turnaround, weather and site discoveries can move them; we will keep you informed and update the programme in writing.

You agree to give reasonable access at agreed times, secure and clear the work area, keep pets contained, and notify us of anything that could affect safety, such as underground services, alarms or shared walls.

Someone aged over eighteen should be available, contactable, or leave written instructions for the duration of on-site work.

Your responsibilities

Obtain or confirm permission to carry out works where you are not the registered owner, including strata, body corporate, landlord or heritage approvals where they apply.

Tell us about past defects, previous DIY works, asbestos concerns, structural movements, insurance claims or known water ingress before we begin.

Maintain any existing warranties on your property by following manufacturer care requirements for parts of the home we have not replaced.

Payment terms

Where a deposit is required, it is confirmed in writing before any work is booked, and it secures your place in the schedule and the ordering of long-lead materials.

Progress payments are tied to completed stages, as set out in the project agreement. Invoices are payable by the due date stated on them; overdue amounts may pause work until settled.

If a payment is disputed in good faith, tell us in writing what you dispute and why. Undisputed portions remain payable while we investigate together.

Changes, variations and cancellations

Any change to the agreed scope is documented as a written variation, priced before it is carried out. Verbal requests on site are confirmed by email the same day.

You may cancel by written notice. Work completed, materials ordered to your specification, permits obtained and third-party costs already incurred are invoiced; any remaining deposit is refunded after those amounts are deducted.

Where we must cancel for reasons outside our control — severe weather, supplier failure, access withdrawal or safety concerns — we will reschedule promptly and refund amounts paid for work not performed.

Workmanship, warranties and guarantees

Our work is carried out in a proper and workmanlike manner, in line with applicable building codes and manufacturer instructions, and is covered by the written workmanship guarantee stated in your project agreement.

Product, fixture and system warranties are provided by their manufacturers. We help you register them and hand over the paperwork, but claims are subject to the manufacturer's own terms and exclusions.

The guarantee does not extend to normal wear, movement of the building, misuse, lack of maintenance, unauthorised repairs, or damage from events such as flooding, storm, impact or subsidence.

Safety and compliance

Fire safety, security and electrical works are installed to meet applicable codes, and may require inspection or certification by an authority or licensed tradesperson. We will tell you what is required for your property before that work is booked.

Alarms, cameras, extinguishers, escape plans and solar isolation equipment remain your responsibility to test and maintain once handed over, in line with the care instructions we provide.

Intellectual property

Designs, drawings, schedules, specifications, text, photographs and graphics on this website are owned by or licensed to Nest Haven Livings and are protected by copyright and other laws.

You may print and share materials for your own project decisions. You may not reproduce, adapt or publish them commercially, or supply our drawings to another contractor for competitive tendering without our written permission.

Website use and availability

You agree not to misuse this site, attempt to gain unauthorised access, interfere with its operation, or submit malicious code, automated scrapers or false enquiries.

We may update, suspend or withdraw parts of the website at any time. We do not guarantee that it will be uninterrupted, error-free or secure, and we are not responsible for problems caused by factors outside our reasonable control.

Third-party links and content

Links to external sites, suppliers, rebate calculators or product pages are for convenience. We do not control them, do not endorse them, and accept no responsibility for their content, pricing or policies.

Financing guidance

Information about home loans, renovation credit and warranty products is general guidance to help you prepare, not regulated financial or credit advice. We are not a lender or a mortgage broker.

Any financing you obtain is subject to the lender's own assessment, terms and conditions. You should read those documents carefully, consider independent advice, and satisfy yourself that the arrangement suits your circumstances before you commit.

Liability

To the extent permitted by law, we are not liable for loss of profit, loss of opportunity, business interruption, or indirect and consequential loss arising from your use of this website.

Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot lawfully be excluded or limited.

Claims and complaints

Tell us as soon as you notice a defect or a concern, and give us reasonable access to inspect and rectify it. Prompt notice protects both your property and your claim.

We aim to resolve complaints at the earliest opportunity: first by phone or on site, then in writing, then by a documented remedy plan. If we cannot settle it, we will tell you in writing which external dispute resolution route applies.

Severability and assignment

If any provision of these terms is found unenforceable, the rest continue in force and the invalid provision is replaced by the closest enforceable one that reflects our original intent.

You may not assign this agreement without our written consent. We may assign it to a successor entity, provided your rights and our guarantees are unaffected.

Governing law

These terms, and any dispute arising from them, are governed by the laws of the State of Texas, United States, and the parties submit to the courts located there.

Changes to these terms

We may revise these terms from time to time. The version published on this page at the time you submit an enquiry or sign a project agreement is the version that applies to that engagement, and no revision changes work already under contract without written agreement.

How to reach us

Write to contact@nesthavenlivings.com or call +1 281-829-2777; quote your project reference so we can find your file quickly.

The postal address of our studio and site office is published on the contact page, along with our visiting hours and a map.