Privacy Policy

Who we are

Nest Haven Livings (nesthavenlivings.com) provides home renovation, remodelling and property-improvement services to clients in and around the greater Houston area, including work on their homes and their enquiries through this website.

This policy explains what information we collect about you, why we collect it, how long we keep it, who it may be shared with, and the choices and rights available to you. It applies to this website and to the enquiries, quotes, newsletter and project records that come through it.

Information we collect

Information you give us. Your name, email address, telephone number, property location, the service you are interested in, the content of your messages, and any photographs, floor plans, quotes or documents you choose to attach.

Project information. Where you become a client, we hold drawings, scopes of work, site measurements, photographs of the property, contractor and supplier details, invoices, payment records, permits, inspection notes and warranty documents.

Newsletter information. Where you subscribe, we record your email address, any first name you supply, the topics you select and a record of the date you subscribed or unsubscribed.

Technical information. Standard log data such as browser type, device type, approximate region, referring page and pages viewed. This is used in aggregate to understand which parts of the site are useful.

We do not deliberately collect special categories of information such as health, religious or political data. Please do not include financial account numbers or government identifiers in enquiry forms.

How we use your information

To reply to enquiries, arrange site visits and prepare written proposals and scopes of work.

To deliver the renovation services you have engaged us for, including coordinating subcontractors and suppliers, and to keep records required by law and by our professional indemnity cover.

To administer financing guidance and warranty registrations where you have asked us to help, including passing relevant details to lenders, manufacturers or warranty providers.

To send the newsletter where you have asked for it, and to tell you about changes to the service, scheduled site matters or urgent safety notices affecting work we have completed.

To improve the website and our processes, using aggregate analysis of which pages and services attract attention.

To detect, prevent and address fraud, abuse, or security incidents, and to comply with legal obligations.

Legal basis for processing

Where you are a client or prospective client, we process information on the basis of taking steps at your request before entering a contract, and of performing the contract for the work we carry out for you.

For newsletters and similar updates, we rely on your consent, which you can withdraw at any time using the unsubscribe page or the link in any email.

For records we must retain, billing and safety documentation, our basis is compliance with legal obligations and our legitimate interest in defending or bringing legal claims.

Cookies and similar technologies

This website uses a small number of cookies and local storage entries: essential items that make the navigation, forms and newsletter preferences work, and anonymous analytics that help us see which pages are useful.

You can set your browser to refuse or delete cookies. If you do, some parts of the site may not function as intended, and the newsletter preference you set on this device will not persist.

We do not use cookies to build advertising profiles about you.

When we share information

We share information only where it is needed to do the work or to run the site, and never sell your personal information.

• Subcontractors, tradespeople and material suppliers engaged on your project, limited to what they need to quote and carry out their portion of the work.
• Lenders, warranty providers and manufacturers, where you have asked us to help with financing guidance or to register product and workmanship guarantees.
• Professional advisers such as our accountants, insurers and lawyers, under duties of confidence.
• Website, email, hosting and payment infrastructure providers who process data on our instructions.
• Public authorities, where a permit, inspection or a lawful request requires it.

Publicity, photography and social media

Before we publish any photograph of your home, we ask for your written permission and we respect conditions you set, such as excluding particular rooms, views or window coverings.

You may withdraw that permission for future use at any time, and we will remove images we control. Third-party reposts made before the withdrawal may remain outside our reach.

How long we keep information

Enquiry records that do not become projects are kept for a limited period so we can revisit them if you return, then deleted or anonymised.

Client and project records, including contracts, invoices, permits and warranties, are kept for as long as required by law, by tax rules and by the term of any guarantee we or a manufacturer have given, which is why we hand you a copy of your own file at handover.

Newsletter records are kept until you unsubscribe, at which point your address is removed from the active list and only a minimal suppression record is retained so that we do not accidentally add you again.

How we protect information

We use commercially reasonable technical and organisational measures: access limited to staff who need it, encrypted connections where supported, password-protected systems, and physical security for paperwork held at our office.

No method of transmission or storage is completely secure. Where something is sensitive, it is best discussed with us directly rather than sent through an enquiry form.

Your choices and rights

You can ask us to confirm what we hold about you, to correct anything inaccurate, to delete data we no longer need, to restrict or object to certain processing, and to receive a copy of the data you gave us in a portable format.

You can withdraw consent for marketing at any time using the newsletter unsubscribe page or by writing to us.

• Write to us at contact@nesthavenlivings.com with the subject line “Privacy request”.
• Include enough detail for us to find your records, such as the email address you used and the property address where relevant.
• We aim to respond within a reasonable period and may need to verify your identity first.

Children

Our services are directed at adults who own or manage residential property. We do not knowingly collect information from children, and we ask that you do not send us personal information about them. If you believe a child has sent us information, write to us and we will remove it.

Third-party links

The site contains links to third-party services such as map providers, suppliers and product manufacturers. Their privacy practices are their own, and this policy does not cover them. We encourage you to read their notices before submitting information there.

Changes to this policy

We may update this policy as our services, tools or legal obligations change. The current version is always the one published on this page, and material changes to how we handle existing client data will be communicated to affected clients directly.

How to contact us

Telephone: +1 281-829-2777. Email: contact@nesthavenlivings.com. Our office address, opening hours and a map are on the contact page.

If you are unhappy with how we handle your information, write to us first. You also have the right to complain to the consumer protection or data protection authority that applies where you live.